Customer Relationship Management (CRM) is a term for the strategies and technologies that companies use to manage their customer data and relationships. CRM software typically compiles info on customers into one database, including contact info and background, sales and transaction history, and buying preferences and concerns. This lets a company automate certain tasks and alerts, and gives managers the ability to track performance and productivity across the company, in one convenient location.
CRM is an important part of every business, but not all companies can afford its cost and implementation. With U.S. HealthTek’s CRM solution, you can easily build customer loyalty and increase satisfaction through its centralized tracking of client contacts, issues and resolutions. This will give you invaluable visibility and insight into your sales and service team’s performance so you can work towards a better bottom line.
- Follow customer trends and issues
- View client and representative data instantly, from any angle
- Capture all activity in one convenient view
- Get automatic reminders about follow-ups
- Group, assign, track, and close incidents quickly and easily
U.S. HealthTek’s CRM solution will help you improve relationships, raise retention and drive sales growth. Call us today at (855) 487-4822 or send us a note to get started.